Overview:

The Business Growth Masterclass with Dr. Chukwuka Monye is a virtual and physical session designed to provide professionals with strategic insights and practical tools for effective business development. This 4-hour masterclass will cover essential aspects of defining strategic goals, targeting the right audience, creating awareness, engaging prospects, and converting leads into loyal customers. Additionally, it will include key tools and databases critical for successful business development.

• Objectives: The primary objectives of this training program are as follows:
  • Understand the key components of a Business Growth plan.
  • Identify and define the primary target audience for business growth.
  • Learn effective strategies to create awareness and attract prospects.
  • Gain insights into building engagement with potential clients.
  • Master the process of converting leads into customers.
  • Explore essential tools and databases for business development.
• Outline:
  • Introduction and Overview
  • Defining Strategic Goals
  • Defining Your Primary Target Audience
  • Creating Awareness
  • Attracting Prospects
  • Building Engagement
  • Conversion
  • Key Tools and Databases for Business Development
  • Q&A and Discussion

• Course Fee:NGN50,000
• Facilitator: Dr Chukwuka Monye
• Dates:
  • September 24th: Virtual
  • September 26th: Physical

Location: Lagos

Overview:

The Customer Feedback Management Masterclass is a one-day intensive session designed to equip business professionals, leaders and customer service professionals with the skills and tools necessary to effectively gather, analyze, and utilize customer feedback. This masterclass, led by experts in customer experience and feedback management, will combine theoretical insights with practical exercises, ensuring that participants leave with a clear strategy for leveraging customer feedback to drive business improvement and customer satisfaction.

• Objectives:
• The primary objectives of this masterclass are as follows:
  • Provide participants with a comprehensive understanding of the importance of customer feedback.
  • Equip participants with practical tools and methods for collecting and analyzing customer feedback.
  • Enable participants to create a feedback loop that drives continuous improvement.
  • Foster a customer-centric approach to using feedback for enhancing products, services, and overall customer experience.
• Outline:
  • Module 1: Understanding Customer Feedback
    • The Role of Customer Feedback in Business Success
    • Types of Customer Feedback: Direct, Indirect, and Inferred
    • Case Studies: How Leading Companies Use Customer Feedback Effectively
  • Module 2: Collecting and Analyzing Customer Feedback
    • Methods for Gathering Customer Feedback: Surveys, Interviews, Social Listening, etc.
    • Tools and Technologies for Feedback Management
    • Analyzing Feedback: Turning Data into Actionable Insights
  • Module 3: Creating a Feedback Management Strategy
    • Building a Feedback Loop: From Collection to Implementation
    • Integrating Feedback into Business Processes
    • Overcoming Common Challenges in Feedback Management
  • Module 4: Practical Exercise: Designing Your Feedback Management Strategy
    • Workshop: Creating a Tailored Feedback Management Strategy for Your Business
    • Group Discussion and Feedback
    • Action Plan: Implementing and Sustaining Your Feedback Management Strategy
  • Course Fee:NGN50,000
  • Facilitator: onome deBBie akwara
  • Date:
    • September 25th: Virtual
    • September 27th: Physical

Location: Lagos

The Certified Business Operations Analyst (CBOA) Training Program is a 24-month training program organized by Ciuci a leading operations management firm. It is designed to develop well-rounded professionals equipped with the essential skills and knowledge required for successful careers in management consulting and operations management. This in-depth training program combines classroom training, project rotations, regular assessments, and continuous appraisals to ensure that participants have depth of knowledge and a vast skill set, equipping them to be adept strategists and asset operators.

Each cohort will commence in October of each year, with a class size of 10 – 16 trainees per Country Office. All participants across the globe are required to be physically present for the initial classroom training, to:

• Enhance learning experiences through diverse perspectives leading to richer discussions and more innovative solutions, collaborative learning, and accelerated learning.
• Improve team dynamics for stronger relationships, effective communication, and stronger teams, creating a sense of unity and belonging, which is harder to achieve virtually.
• Provide greater cultural understanding, promoting mutual understanding and respect, a global mindset, and inclusive environment where different voices are heard and valued.
• Provide opportunities to build professional networks that can be valuable throughout one’s career, more organic mentorship opportunities and career guidance, and a robust alumni network, providing ongoing support and collaboration opportunities.
• Increase motivation and engagement leading to a sense of community, support and encouragement from peers and instructors, and a greater sense of commitment and accountability to the program and to each other.
• Enhance organizational benefits such as consistency in training, stronger organizational culture and increased trainee loyalty and retention.

Program Components