Reach New Professional Heights with CIUCI Academy.
Explore Several Certified Training Programmes Designed to Enhance Your Productivity Across Multiple Industries, Drive Innovation, and Lead with Confidence.
About CIUCI Academy
At CIUCI Academy, we are dedicated to providing professionals with the skills and information they need to succeed in today’s competitive environment. Our specialised training sessions are intended to improve leadership, innovation, and operational excellence across various industries.
Our Upcoming Programmes
Explore our lineup of upcoming training programmes across different regions. Designed by industry experts, each programme is crafted to provide actionable insights and practical skills.
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Business Growth Masterclass
September 24th (virtual) & September 26th (physical)
Facilitators:
Lagos
NGN50,000
Overview:
The Business Growth Masterclass with Dr. Chukwuka Monye is a virtual and physical session designed to provide professionals with strategic insights and practical tools for effective business development. This 4-hour masterclass will cover essential aspects of defining strategic goals, targeting the right audience, creating awareness, engaging prospects, and converting leads into loyal customers. Additionally, it will include key tools and databases critical for successful business development.
- Objectives: The primary objectives of this training program are as follows:
- Understand the key components of a Business Growth plan.
- Identify and define the primary target audience for business growth.
- Learn effective strategies to create awareness and attract prospects.
- Gain insights into building engagement with potential clients.
- Master the process of converting leads into customers.
- Explore essential tools and databases for business development.
- Outline:
- Introduction and Overview
- Defining Strategic Goals
- Defining Your Primary Target Audience
- Creating Awareness
- Attracting Prospects
- Building Engagement
- Conversion
- Key Tools and Databases for Business Development
- Q&A and Discussion
- Course Fee:NGN50,000
- Facilitator: Dr Chukwuka Monye
- Dates:
- September 24th: Virtual
- September 26th: Physical
Location: Lagos
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Customer Feedback Management Masterclass
September 25th (virtual) & September 27th (physical).
Facilitators:
Lagos
NGN50,000
Overview:
The Customer Feedback Management Masterclass is a one-day intensive session designed to equip business professionals, leaders and customer service professionals with the skills and tools necessary to effectively gather, analyze, and utilize customer feedback. This masterclass, led by experts in customer experience and feedback management, will combine theoretical insights with practical exercises, ensuring that participants leave with a clear strategy for leveraging customer feedback to drive business improvement and customer satisfaction.
- Objectives:
- The primary objectives of this masterclass are as follows:
- Provide participants with a comprehensive understanding of the importance of customer feedback.
- Equip participants with practical tools and methods for collecting and analyzing customer feedback.
- Enable participants to create a feedback loop that drives continuous improvement.
- Foster a customer-centric approach to using feedback for enhancing products, services, and overall customer experience.
- Outline:
- Module 1: Understanding Customer Feedback
- The Role of Customer Feedback in Business Success
- Types of Customer Feedback: Direct, Indirect, and Inferred
- Case Studies: How Leading Companies Use Customer Feedback Effectively
- Module 2: Collecting and Analyzing Customer Feedback
- Methods for Gathering Customer Feedback: Surveys, Interviews, Social Listening, etc.
- Tools and Technologies for Feedback Management
- Analyzing Feedback: Turning Data into Actionable Insights
- Module 3: Creating a Feedback Management Strategy
- Building a Feedback Loop: From Collection to Implementation
- Integrating Feedback into Business Processes
- Overcoming Common Challenges in Feedback Management
- Module 4: Practical Exercise: Designing Your Feedback Management Strategy
- Workshop: Creating a Tailored Feedback Management Strategy for Your Business
- Group Discussion and Feedback
- Action Plan: Implementing and Sustaining Your Feedback Management Strategy
- Course Fee:NGN50,000
- Facilitator: onome deBBie akwara
- Date:
- September 25th: Virtual
- September 27th: Physical
- Module 1: Understanding Customer Feedback
Location: Lagos
![](https://www.ciuci.us/wp-content/uploads/2024/08/SLHM-Workshop-1024x1024.jpg)
Strategic Leadership and Innovation in Healthcare Management – Southern Region
October 30th & 31st
Facilitators:
Port Harcourt
NGN250,000
Overview
The Strategic Leadership and Innovation in Healthcare Management workshop is a comprehensive 3-day program designed to equip healthcare professionals with the necessary strategic thinking, leadership skills, and innovative approaches essential for effective healthcare management in today’s dynamic landscape.
The workshop will delve into key areas such as strategy formulation, innovation implementation, visionary leadership, patient-centered care, and organizational transformation. Participants will engage in interactive sessions, case studies, and group exercises to apply concepts directly to their respective healthcare assets. The program will culminate in practical steps for transformation, ensuring attendees are equipped to drive positive change and innovation within their organizations.
Objectives: The primary objectives of this training program are as follows:
▪ Develop strategic thinking skills and innovative
approaches to healthcare management.
▪ Enhance leadership and governance capabilities
in the healthcare sector.
▪ Improve process efficiency and operational
excellence.
▪ Foster a culture of technology and innovation
adoption in healthcare.
▪ Strengthen emotional intelligence and effective
communication.
▪ Equip participants with conflict resolution and
vision casting skills.
▪ Enhance coordination between clinical and
non-clinical operations.
▪ Explore innovative finance management
strategies.
▪ Build high-performing transformation teams.
▪ Instil total quality management principles.
▪ Conduct a baseline assessment to understand
transformation requirements
![](https://www.ciuci.us/wp-content/uploads/2024/08/image-2.jpg)
Strategic Leadership and Innovation in Healthcare Management – Eastern Region
November 20th & 21st
Facilitators:
Owerri
NGN200,000
Overview
The Strategic Leadership and Innovation in Healthcare Management workshop is a comprehensive 3-day program designed to equip healthcare professionals with the necessary strategic thinking, leadership skills, and innovative approaches essential for effective healthcare management in today’s dynamic landscape.
The workshop will delve into key areas such as strategy formulation, innovation implementation, visionary leadership, patient-centered care, and organizational transformation. Participants will engage in interactive sessions, case studies, and group exercises to apply concepts directly to their respective healthcare assets. The program will culminate in practical steps for transformation, ensuring attendees are equipped to drive positive change and innovation within their organizations.
Objectives: The primary objectives of this training program are as follows:
▪ Develop strategic thinking skills and innovative
approaches to healthcare management.
▪ Enhance leadership and governance capabilities
in the healthcare sector.
▪ Improve process efficiency and operational
excellence.
▪ Foster a culture of technology and innovation
adoption in healthcare.
▪ Strengthen emotional intelligence and effective
communication.
▪ Equip participants with conflict resolution and
vision casting skills.
▪ Enhance coordination between clinical and
non-clinical operations.
▪ Explore innovative finance management
strategies.
▪ Build high-performing transformation teams.
▪ Instil total quality management principles.
▪ Conduct a baseline assessment to understand
transformation requirements.
- Course Fee: NGN250,000
- Facilitators: DR. Chukwuka C. Monye, onome deBBie akwara, Dr. Austin Okogun, Prof.Ileogben Sunday-Adeoye
- Date: November 20th and 21st
- Location: Owerri
![](https://www.ciuci.us/wp-content/uploads/2024/08/ciuci-business-operation-analyst-program-ad-1024x1024.jpg)
Certified Business Operations Analyst (CBOA) Program
August 20th - September 20th 2024
Facilitators:
Asaba, Delta State
FREE
The Certified Business Operations Analyst (CBOA) Training Program is a 24-month training program organized by Ciuci a leading operations management firm. It is designed to develop well-rounded professionals equipped with the essential skills and knowledge required for successful careers in management consulting and operations management. This in-depth training program combines classroom training, project rotations, regular assessments, and continuous appraisals to ensure that participants have depth of knowledge and a vast skill set, equipping them to be adept strategists and asset operators.
Each cohort will commence in October of each year, with a class size of 10 – 16 trainees per Country Office. All participants across the globe are required to be physically present for the initial classroom training, to:
- Enhance learning experiences through diverse perspectives leading to richer discussions and more innovative solutions, collaborative learning, and accelerated learning.
- Improve team dynamics for stronger relationships, effective communication, and stronger teams, creating a sense of unity and belonging, which is harder to achieve virtually.
- Provide greater cultural understanding, promoting mutual understanding and respect, a global mindset, and inclusive environment where different voices are heard and valued.
- Provide opportunities to build professional networks that can be valuable throughout one’s career, more organic mentorship opportunities and career guidance, and a robust alumni network, providing ongoing support and collaboration opportunities.
- Increase motivation and engagement leading to a sense of community, support and encouragement from peers and instructors, and a greater sense of commitment and accountability to the program and to each other.
- Enhance organizational benefits such as consistency in training, stronger organizational culture and increased trainee loyalty and retention.
Program Components
- Fundamentals of Operations Management
- Strategy
- Economics
- Stakeholder Engagement
- Data Analysis and Management
- Innovation
- Finance & Financial Analysis
- Sustainability
- Design Thinking
- Critical Reasoning
- Business Case Development
- Problem Solving
- Customer Experience
Trainees will be staffed on various projects throughout the program, across various locations. Each rotation will take place quarterly, with each trainee spending 3 – 4 months at a stretch on each project, getting exposed to diverse operational environments and consulting challenges. It is expected that this hands-on approach will help the trainees:
- gain hands-on experience in diverse areas of operations and consulting.
- develop adaptability and problem-solving skills by facing real-world challenges.
- build a broad network of professional relationships within the organization and across assets.
- Business Operations
- Project Management
- Financial Analysis and Modelling
- Supply Chain Management
- Production Planning and Control
- Quality Management
- Customer Experience
- Strategic Planning
- Market Analysis and Competitive Positioning
- Customer Relationship Management
- Special Projects (e.g., technology integration, sustainability initiatives)
Trainees will be assigned to different departments/functions at the HQ level to provide support to the teams in each quarter, helping them gain some technical knowledge across the following functions:
- Operations
- Finance
- Human Resource Management
- Marketing and Brand Management
- Supply Chain Management
- Facility Management
- Asset Management
- Knowledge Management
- Client Experience
- Legal
- Corporate Risk & External Affairs
Ready to Take the Next Step?
Select your desired programme and complete the registration form below. Upon registration, you’ll receive an email confirmation along with further details about the programme.