Ciuci (pronounced see-u-see) Consulting is a strategy and consumer intelligence company with strong technical expertise in strategy formulation, research, and human capital development.
The democratization of power to the customer has created a new era in retail banking. Customers are more dynamic, technologically savvy, know what they want, and therefore are more particular about their needs and expect banks to deliver increasingly higher quality products and services. The...
In celebration of customer service week 2017, here are some valuable insights from customers in the retail banking industry. As we anticipate Ciuci Consulting’s 2017 Retail Banking Report, here are a few examples of how customers viewed the industry in 2016. The research is conducted to...
Countries and institutions have varying denitions of what classies a company as a Small or Medium Sized Enterprise (SME). The main factors considered are the number of employees and annual turnover. The Central Bank of Nigeria (CBN) denes SMEs as economically independent companies with 11...
The 2016 Ciuci Consulting Annual Banking Report- What Nigerian Retail Customers Want shows a significant climb for Wema Bank in the perception ranking of the 18 to 24 age group, where they moved from 16th place in 2015 to 7th place. Wema Bank is succeeding in capturing...
Fintech is a new fad in the innovation world. It refers to a line of businesses using applications, software and modern technology to provide financial services to consumers. They act as disruptors to the traditional model of banking, selling financial services and solutions directly to...
Profitable Customer Behaviour refers to trends and habits of customers that lead to increasing profits for an organisation. For retail banking, these are customers’ characteristics that directly relate to banking products and services. Some profitable consumer behaviours for retail banks to monitor include: Positive customer...
Following the trend of 2013, Nigerian banks have continued to wade through tides, finding ways to thrive amidst changes in the regulatory and business environment – with the outcome of each bank’s strategic response becoming more quantifiable.Despite the change of its helmsman, the Apex Bank...
